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Multi Factor Authentication (for administrators)
Multi Factor Authentication (for administrators)

Multi-factor authentication (or MFA, 2FA, two-factor authentication) adds an additional verification step when logging in.

Dec Norton avatar
Written by Dec Norton
Updated over 2 months ago

Requiring a user to set up MFA

You can only set up multi factor authentication for your own account, but you can specify that another account needs to set it up.

To do this, head to Accounts, select the user you wish to require MFA for and click the multi factor authentication box in the actions panel.

A new box will appear with a checkbox labelled "Require <name> to set up MFA", select this to require that user to set up MFA when they next log in.

Next time they log in they will be taken immediately to the set up screen and be required to use MFA in future.

To remove the MFA requirement, simply uncheck the box.

Resetting or disabling MFA for a user

If another user is having trouble logging in using MFA you can disable it for them, which will remove their current configuration (including SMS, TOTP and recovery codes). They will then be able to login using only their email address and password.

If the account has MFA enforced, they will be asked to set up MFA again the next time they login.

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