CareLineLive

You can adjust the settings for how mileage is calculated by going to Settings → Mileage. 

ℹ️ There is both a master setting for mileage as well as settings for individual teams which you can select from the dropdown menu in the right hand side. If a team does not have specific mileage settings, it will inherit the master setting.

It is possible to set different mileage rates for different modes of transport. This will use the default mode of transport listed in the carer's record in the profile tab.

ℹ️ These rates can be overridden in either a contract type, or when allocating a contract to a carer.

There are three thresholds you can define to adjust how mileage is calculated. These are:

Visit order - Calculate mileage from either:

- Planned visit order - This means that mileage calculations are made from the scheduled start and finish times and locations of the visit
- Actual - This means that the mileage calculations are made from where and when the shift actually took place. For example, if a carer checks out 5 minutes early, the maximum gap would be calculated from 5 minutes earlier than the scheduled one. 

Maximum gap - The maximum time between visits that carers are still paid mileage for. This takes into account whether the planned or actual visit order has been used.

Minimum gap for paid commute <i>(Only applies when paying mileage to and from home) </i>- The minimum amount of time that must pass between bookings in order for it to count as a split shift and pay mileage home and back out again between the bookings.

Fidelity - The distance estimate of the journey using Google maps. This can be set for:

- Postcode - Only the post code is used when estimating distance. Note that this may be inaccurate if the target post code covers a large area.
- Full address - The street address is used.
- Geocoded location (Default) - The coordinates resulting from geocoding, which is the same process as used for Full Address estimates; however, any manual adjustment to address coordinates will be taken into consideration with this option. This is the recommended option.

- Visit order - Calculate mileage from either:
  - Planned visit order - This means that mileage calculations are made from the scheduled start and finish times and locations of the visit
  - Actual - This means that the mileage calculations are made from where and when the shift actually took place. For example, if a carer checks out 5 minutes early, the maximum gap would be calculated from 5 minutes earlier than the scheduled one. 
- Maximum gap - The maximum time between visits that carers are still paid mileage for. This takes into account whether the planned or actual visit order has been used.
- Minimum gap for paid commute <i>(Only applies when paying mileage to and from home) </i>- The minimum amount of time that must pass between bookings in order for it to count as a split shift and pay mileage home and back out again between the bookings.
- Fidelity - The distance estimate of the journey using Google maps. This can be set for:
  - Postcode - Only the post code is used when estimating distance. Note that this may be inaccurate if the target post code covers a large area.
  - Full address - The street address is used.
  - Geocoded location (Default) - The coordinates resulting from geocoding, which is the same process as used for Full Address estimates; however, any manual adjustment to address coordinates will be taken into consideration with this option. This is the recommended option.

Rates

Thresholds