If you pay carers for their mileage and travel time, you can opt to add this into their contracts. To enable this, head to Carers → Contract types. Here you can either select an existing contract, or create a new one. Scroll down until you reach payment calculation and you will find the mileage options.
If you need to add this for an individual carer, you can override the necessary fields in their assigned contracts.
ℹ️ To calculate mileage, addresses will need to be given for the clients as it uses the Google Maps location to calculate the distance between them. This means that two consecutive visits at the same address will not generate any mileage or travel time paid.
Here we have a few options:
Pay mileage - Defines whether bookings on this contract will accrue mileage.
Use custom mileage rates - Allows you to override the mileage rates for carers on this contract. Read more here.
Pay for travel time - If carers are paid for travel time, you can enable this here. You can set this to pay using the carer's hourly rate, or set an amount per minute travelled.
The travel time is calculated using Google Map's estimate of how long it should take to travel between the two addresses with the carer's default method of transport and not the time between the two bookings. If there is 30m left between two bookings and Google Maps calculates that it should take 20m, the carer will get 20m of travel time. You are able to optionally limit the amount of travel time that can be generated.Include mileage time to and from home (must pay mileage) - Carers can accrue mileage to and from home if they have an address in the system.
Include travel time to and from home (must pay travel time) - Travel time is paid to and from the carer's address.
ℹ️ If you are paying for travel time or mileage to and from home, you can set a minimum journey length. This is the minimum amount of either mileage or time that needs to have been travelled before pay is calculated.
Mileage Settings
You can change mileage settings either for all teams, or on a per team basis, rather than the contract types. Read more about mileage settings here.
What to do if your mileage doesn't look right
If you think your mileage is not calculating correctly, there are a number of areas that you should check.
Make sure the visit has been confirmed.
Check the settings for the team to see if they are different from the master.
Make sure that the client's address is in the correct location by checking the pin in their client profile.
Check the fidelity isn't set to postcode as this can be too broad an area if two visits are in the same postcode.
Check the maximum gap isn't too high, or low.
Check to see if their contract is set up to pay mileage and mileage to and from home.
Check to see how much you are paying for mileage.