Who can use GP Connect?​

There are two levels of access for GP Connect, a full view for clinicians (registration details required) and a reduced view for non-clinical users​.

I'm based outside of England, can I use GP Connect?​

Unfortunately not, GP Connect is only available CQC registered organisations in England.​

Is GP Connect included in my CareLineLive subscription?​

Yes, there is no additional charge for using the GP Connect service within CareLineLive.​

What are the benefits of GP Connect?​

GP Connect users can access the GP records instantly, reducing time taken to retrieve key information and not waiting in-queues on the phone.​

What patient records can I access?​

GP Connect records can only be accessed for those who are in receipt of direct care from your company. You will need to capture and evidence that the service user has granted permission for the record to be accessed.​

Is CareLineLive as part of the DSCR Assured Supplier List?​

Yes, CareLineLive are proud to be a DSCR assured supplier.

Is the data synced between GP Connect and CLL?​

No – it is a read-only view and none of the data is stored in CLL​.

Can carers access it via the mobile app?​

No – it is only available on the web​.

How quickly can we be up and running?​

For existing customers the process should take around 2 weeks.

Can CareLineLive provide a template for the consent form from the service user?

We do not have a recommended template. However, we refer you to guidance from NHS Digital here: GP Connect Privacy Notice.

Please review the section under the heading End user organisation privacy notice statement.

The copy for the consent form does not need to be complicated and we also advise that you revise your general Privacy Policy and Transparency Notice to include your usage of GP Connect so that for new service users, you will have consent 'automatically' from when they sign up to your services and accept your general Privacy Policy.