A team allows you to group together your carers, clients & user accounts. Teams can be mixed & matched or remain totally separate from each other.
⚠️ Because of this, they can be quite complex to manage. It’s our recommendation that you consider all possible implications before setting up a new team. We would normally recommend using teams to host separate branches.
If we take two branches as an example; more often than not, staff will be allocated to a different roster of clients. Teams can be used to create this separation and make sure your carers aren’t being sent on a grand tour of the country on their days shift!
Creating teams
⚠️ Please read above before creating a team, it may be best to contact support to make sure that it is in your best interest to create additional teams. Teams can not be deleted.
To create a team, go to Settings → Teams and click on the + button. You only need to enter a name for the team before clicking save.
Areas affected by teams
Teams govern most areas within CareLineLive as each team can have it's own settings for many functions. Below are the main areas that teams will affect.
Financials
It’s possible to create invoice and payroll runs for all teams, or individual teams.
Assigning the wrong team to a carer/client can result in them being missed from an invoice or payroll run.
Service Contract Types and Contract Types need to be assigned to the correct teams.
Settings
By default, each setting that can be configured has a "master" value which is applicable to the whole system.
Many options also allow per-team configuration, for example:
Company contact details
Mileage settings & rates
Travel time estimate settings
Roster confirmation thresholds
Publishing
User accounts
When a user that is logged into the management portal is assigned to multiple teams, they can pick which teams are currently visible using the dropdown in the top-right hand corner of the screen.
If not all teams are selected, certain carers or clients may not be visible.
ℹ️ If you've chosen to implement multiple teams, you'll end up having at least one user account with access to all teams.
Carers & Clients
Each Carer and Client needs to be allocated to at least one team. Carers & clients can be allocated to multiple teams if needed.
A carer has to be on the same team as a client to be allocated to their calls.
More often than not, clients would never be required to belong to multiple teams. On the other hand, a carer or user account may belong to multiple teams if a carer is regularly or temporarily attending visits for clients for another team.
Team groups
A fairly recent addition addition to CareLineLive will allow you group teams together, making it easy to switch to the teams you need.
For example, a single branch may have distinct teams within it; such as Home Care & Live-In. You can set up a group for these teams to make it easier to select and report on all teams within that branch.
ℹ️ Note that this is only useful if you have multiple teams.