Concerns can be reported when performing :
Adding a note
Completing a task
Recording an observation
Information that is recorded
Carer concerns are a simple way for carers to communicate with the office that something requires attention, whether it’s related to a task, observation, or even a general note.
Concerns are visible within the Management Portal and can be the starting point for an incident report.
Concerns are always linked to a particular booking as well as the related note, task or observation, giving you visibility into the context surrounding the concern.
It’s quick and easy to log a concern, only two pieces of information are collected:
How quickly should the concern be addressed? Choose from Severe, Moderate, Low & No Harm
Why the concern is being raised/additional context.
Reporting a concern
The option to report concerns is always at the end of the screen when adding a note, completing a task, or recording an observation. Simply check the Report a concern? box to show the additional options.