We realise that as we move towards a paper-less society, there are still many scenarios where paper documentation is expected to be available. If one of your service users has requires emergency paramedic assistance , being able to access the service user’s care plan and recent logs can make all the difference in ensuring they’re given the appropriate care.

Naturally, CareLineLive’s software that aims to digitise the records that would traditionally be available in a paper-file in a service user’s home. To bridge the gap that this creates, we’ve built a new tool that will allow emergency services to access this important information when they need to.

Important to note:

  • Access is limited to 30 minutes; after it expires the user will have to submit another request.

  • Once access has been attained, we’ll send SMS & email notifications to administrators and nominated Care Circle Members that allow the access to be halted if necessary.

Requesting access

Access can be requested using a QR code. The majority of smartphones will come with an app that facilitates this.

Once the QR code is scanned, the user will be directed to an authorisation form in their phone’s web browser that is unique the client.

The user will be asked to complete a number of steps that collect contact information which can be used to verify their identity.

The following information is collected:

  • Name, organisation, ID number, and relationship to the client

  • Email address & mobile number

  • GPS location

  • A photo of themselves

Name, relationship to the client, organisation & ID number

Basic identifying information

Email address

We’ll email them a summary of the information they’ve submitted, as well as your company contact details.

Phone number

Their mobile number is collected and verified using a One Time Passcode - this is so you can be sure you have a method of contacting them in the future

GPS location

This can be used to verify that they are gaining access whilst in the client’s property and they haven’t managed to request access from a different location

Photo of themselves

We use a mixture of Computer Vision & Machine Learning techniques to verify that the photo that they’re taking is of their face before allowing them to continue

Where can I print the QR code?

The QR codes are linked to the Client Markers that are used for checking in/out of visits. Each marker that’s created has two variations: one for visits, and another for Care Circle access.

The visit QR code will not work for care circle access, and vice-versa

Once a marker is deactivated, it will disable care circle access and warn you if it is used for checking in/out of visits.

From the client’s Markers tab, either pick an existing marker or create a new one. Click the button in the Care Circle QR column to open a pop-up containing the QR code. Click the Print button to open a PDF that contains the client’s details and instructions for using the emergency Care Circle access.

If you wish to instead place the QR code in your own document, you can download the image separately. Be careful not to confuse this with the visits QR code once downloaded!


In cases where the user is unable to scan the QR code using their phone, there’s also a short URL that can be typed in to their phone’s browser.

Where to keep the QR code?

If you choose to use the emergency access functionality, we have no requirements as to where the QR code should be kept. It is important to consider the following:

  • Anyone with access to the QR code will be able to access the client’s Care Circle.

  • It should be in a location that can be reached by attending emergency services quickly.

  • The service user and NOK should be aware of the location.

You may have come across the Message in a Bottle initiative, started by Lions Club International.

Lions Clubs Message in a Bottle is a simple but effective way for people to keep their basic personal and medical details where they can be found in an emergency on a standard form and in a common location – the fridge.

After conducting our own research, we found that this is the most common location a member of the emergency services will look for important information. If the service user already has a Message in a Bottle in place, you could include the QR code inside the bottle. Alternatively you may wish to keep it in your own bottle.

Bottles can be ordered from the Lions Club website

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